Acceptable Use Policy

This Acceptable Use Policy is part of the BrightSite Terms of Service. It applies to everyone who uses BrightSite, including your team members, your clients, and any apps or AI agents you connect. If you break it, we may remove content, pause features, take sites offline, or suspend or close accounts, as described in the Terms.

Content

Don't use BrightSite to publish, host, link to, or sell anything that:

• is illegal, or promotes or helps with illegal activity
• sexually exploits or endangers children in any way
• is sexually explicit or pornographic
• harasses, threatens, or incites violence against anyone, or promotes terrorism or violent extremism
• is hateful toward people based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, or age
• infringes someone's copyright, trademark, privacy, or publicity rights, including counterfeit goods
• impersonates a person, business, or government, or misleads people about who runs the site
• is fraudulent or deceptive, including phishing, fake reviews or testimonials, fake stores, get-rich-quick schemes, and pyramid schemes
• makes health, financial, or legal claims that are false or that the law doesn't allow
• shares someone's private information without permission, including doxxing
• sells or promotes weapons, explosives, illegal drugs, or other products that are illegal where they're sold or shipped

Security and the platform

Don't:

• distribute malware, viruses, or code designed to harm or gain unauthorized access to anything
• probe, scan, or test the vulnerability of BrightSite or other customers' sites, or get around our security or limits (report security issues to support@onbrightsite.com instead)
• access other people's accounts or data without permission
• interfere with or overload the Service, including denial-of-service attacks
• use BrightSite as a general file host, file-sharing service, or content delivery network for things that aren't part of your sites
• mine cryptocurrency or run workloads unrelated to running websites
• scrape the Service or other customers' sites at a volume that burdens them, or resell access to the Service without our agreement
• use the API, MCP server, or AI features in ways that exceed published limits, try to extract our models, prompts, or templates, or try to make our AI produce content this policy prohibits

Email

Email you send through BrightSite must follow anti-spam laws, including CAN-SPAM, and these rules:

• Email only people who gave you permission to contact them. Don't use purchased, rented, scraped, or shared lists.
• When you import contacts, you confirm you have their permission.
• Identify yourself clearly. Use accurate "From" names and subject lines.
• Include your physical mailing address and keep our unsubscribe link working. Don't email people who unsubscribed.
• Don't send phishing, malware, or deceptive content.
• Keep bounce and complaint rates low. We may pause sending automatically when rates are too high, and we may require you to clean your list or use double opt-in.

Forms and data collection

• Collect only the information you need, and tell visitors how you'll use it in your own privacy policy.
• Don't collect passwords, full payment card numbers, bank account numbers, Social Security or government ID numbers, biometric data, or protected health information through BrightSite forms.
• Don't direct your site to children under 13 or knowingly collect their information.
• Get the consent the law requires before using session recordings, tracking pixels, or marketing cookies on your site.

Social posting and reviews

• Post only to accounts you're authorized to manage, and follow each platform's rules.
• Don't post or display fake reviews, reviews you paid for without disclosure, or reviews you've edited to change their meaning.

Reporting abuse

To report a site or content on BrightSite that breaks this policy, email support@onbrightsite.com with "Abuse" in the subject line and include the URL. For copyright complaints, follow the process in our Terms of Service.