Orders live under Orders in the store menu. Open an order to see its items, payment, shipping, customer, and history.
On the order page
- Mark as shipped opens Record a shipment, with Carrier, Tracking number, and Tracking URL. The customer gets a shipping email. You can edit or cancel a shipment later.
- Refund opens a dialog where you choose the items and amount. Partial refunds work. Tick Return the refunded items to stock to put them back. Refund unshipped items refunds what hasn't shipped yet.
- Cancel cancels the order.
- Resend receipt sends the confirmation email again.
- Invoice and Packing slip open printable copies.
- Internal note is for your team. Note to customer is shown to the customer.
Manual orders
Click Create order on the Orders page to take an order by phone or in person. Choose how it's paid:
- Paid: record a payment by cash, check, bank transfer, or other.
- Send link: email the customer a payment link.
- Pending: save it and collect payment later.
On a pending order, Mark as paid records a payment you took outside Stripe. Send payment link emails the customer a link to pay by card. Payment links work once your store is ready for checkout.
Customers
Customers in the store menu lists your store's customers and their orders. Use Import customers to bring them in from a CSV. You can also block a customer.
Order notifications
Choose who hears about new orders in Settings → Store → Emails, under Order notifications. Use Add a team member, or type any address under Or add any email address and click Add. The same people hear about reviews waiting for approval.
If nobody is chosen, notifications go to your site's email address, or to the account admin.
Emails to shoppers
BrightSite sends shoppers emails for order confirmations (with download links for digital products), shipments and tracking changes, refunds, cancellations, failed payments, payment requests, and gift cards. Donations get a receipt worded for a donation.
Abandoned cart emails
Under Abandoned cart emails on the Emails tab, tick Send abandoned cart emails to remind shoppers who left items in their cart. Reminders go an hour and a day after they were last active. They're off by default. Only to shoppers who agreed to marketing email is on by default.
The section shows emails sent, carts recovered, and recovered sales over the last 30 days.
Using an agent
Which paid orders haven't shipped yet? Mark order 1042 as shipped with this tracking number.